Case Studies
ABN AMRO AND eGain®
ABN AMRO Services Company (AASC) distributed a survey to its electronic banking customer base to discover ways in which services might be improved. “Our customer surveys indicated that we ...
ALIANT TRUSTS eGain®
The largest publicly traded company in Atlantic Canada and the third largest fullservice telecom business in all of Canada, Aliant’s offerings include local and long distance telephone...
BARCLAYS PLC TRUSTS eGain®
When you provide core financial services to 60,000 corporate customers around the globe, your eService platform had better be capable of delivering superior...
TRANSCO TRUSTS eGain®
Transco, a subsidiary of BG Plc, is the major gas transporter in the UK. The company transports gas for around 50 gas shippers piping it from beach terminal to meter through its extensive...
GYMBOREE TRUSTS eGain®
Headquartered in Burlingame, CA, the Gymboree Corporation designs, manufactures and retails high-quality apparel and accessories for children...
HMV TRUSTS eGain®
HMV Media Group PLC owns one of the world’s leading retail music chains with more than 300 stores in the UK, United States, Canada and other countries...
INEAS AND eGain®
Ineas is the first pan-European Internet insurance company. In September 1999 Ineas first started to sell policies online and faced a unique set of challenges. Ineas had no largelegacy...
IRISH FERRIES TRUSTS eGain®
A division of the Irish Continental Group PLC, Irish Ferries is Ireland’s leading ferry company carrying passengers and freight between Ireland, Great Britain and....
LLOYDS TSB TRUSTS eGain®
Deliver high quality and consistent web- based service, around the clock, without expanding our current call centre capacity. Enable our customers to help themselves to...
LUCAS LEARNING LTD. TRUSTS eGain®
Founded in 1996, Lucas Learning Ltd. is George Lucas’ educational software company, a sister company to LucasArts Entertainment Company LLC. He started the company with the philosophy...
NEWCASTLE CITY COUNCIL TRUSTSeGain®
The City of Newcastle is the Northeast cultural capital of the United Kingdom with a population of 280,000. Newcastle City Council is one of the most progressive local authorities involved in...
PATELCO TRUSTS eGain®
San Francisco-based Patelco Credit Union is one of the largest and most successful credit unions in the country. An industry leader in convenience and innovation, Patelco delivers...
PROLOG TRUSTS eGain®
Prolog is Britain’s leading marketing support and communications company. With a state of the art 880 seat call centre, Prolog acts as the main point of contact for every school and college in...
RDW TRUSTS eGain®
The RDW is an independent governing body delivering safe, economical and orderly road transport in the Netherlands. Responsible for implementing diverse legislation...
REPLACEMENTS TRUSTS eGain®
Replacements Ltd. is the undisputed world leader in a highly demanding and quality- conscious segment: collectibles. That includes crystal, china, silver, and other...
SCOTTISH AND SOUTHERN ENERGY PLC TRUSTS eGain®
Scottish and Southern Energy PLC (SSE) is one of the largest energy companies in the UK. It is involved in the generation, transmission, distribution and supply of electricity. It serves industrial...
TIMBERLAND TRUSTS eGain®
Timberland is a global leader in the design, engineering, and marketing of premiumquality footwear, apparel, and accessories for consumers who...
TRANSITION NETWORKS AND eGain®
Transition Networks is a global company whose network conversion technologies help companies in 50 countries around the world solve problems...
VERTEX
Vertrex provides CRM services for a variety of clients. One such client is North West Water, whose Service Enquiries division deals with queries from customers in the...
VIRGIN MOBILE TRUSTS eGain®
To deliver on its customer service commitments in a sector where there is an ever-increasing complexity of product services with an ongoing focus on cost control...
YORKSHIRE WATER TRUSTS eGain®
Yorkshire Water supplies 1.7 million UK households with water and sewerage services. The company manages the collection, treatment and distribution of water...